This page states the Terms and Conditions under which you may use the website and which we supply ENAGANCIO products listed on our website to you. Please read these terms and conditions carefully and make sure that you understand and accept these terms and conditions, before ordering any products from our website. You understand that by ordering any of our products, you agree to be bound by these terms and conditions.
1. USE OF THE WEBSITE
1.1 Except where expressly stated otherwise, all information contained on the website is owned by or licensed to ENAGANCIO. The information and content contained on the website, such as text, graphics, software, images and other such materials, are protected by Intellectual Property Rights.
1.2 The website may contain inaccuracies or typographical errors. ENAGANCIO makes no representations about the accuracy, reliability, completeness or timeliness of the contents on the website.
1.3 ENAGANCIO does not warrant that the website will be continuously available to you at any time, operate error-free or that the website and its server are free of computer viruses and other harmful goods.
1.4 The website and its contents are provided on an “as is” basis without any warranties of any kind. ENAGANCIO, to the fullest extent permitted by law, disclaim all warranties.
2. LINKS TO OTHER SITES
2.1 The Website may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by ENAGANCIO of the contents on such third-party websites.
2.2 ENAGANCIO is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
3. REGISTRATION, PASSWORDS AND SECURITY
3.1 If you register for any part of the website, you must ensure that the details provided by you on registration or at any time are correct and complete. Please also inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.
3.2 If you register to use the website you will be asked to create a password. You must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting firstname.lastname@example.org.
3.3 If we have reason to believe that there is likely to be a breach of security or misuse of the website, we may require you to change your password or we may suspend your account.
4. PRODUCT AND ORDERING INFORMATION
4.1 Ordering procedure:
- Step 1: Select an item from our website, select right size, colour and style and proceed to checkout. (For ready-made items, please endeavour to use our size chart guide to enable you pick your appropriate size).
- Step 2: Pay using a debit or credit card. Orders are placed on a certified secure server so you can pay with complete confidence.
- Step 3: An order confirmation email will automatically be sent to you.
4.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
4.3 After placing an order, you will receive an e-mail from us acknowledging that we have received your order (Step 3 above). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by either sending you another e-mail requesting for your measurement details should you have chosen to purchase a custom-made item or an email that confirms that your item(s) have been dispatched.
5. YOUR CONSUMER RIGHTS
5.1 As a consumer, you have legal rights in relation to items that are faulty. Nothing in these Terms will affect these legal rights.
6. AVAILABILITY AND DELIVERY
6.1 All items shown on our site are subject to availability. If we are unable to supply you with any of the items, or if there is likely to be a delay in supplying you with any of the items, for example, because an item is not in stock or because of an error in the price on our site or your order, we will inform you of this by email and we will not process your order. If we are unable to supply any of the items and you have already paid for such items, we will refund you the full amount as soon as possible.
6.2 We aim to fulfill your order by the estimated delivery date set out in the Delivery information section of this website or, if no delivery date is specified, then we will aim to deliver your order with a reasonable time from the date of receiving your order, unless there are exceptional circumstances or other events outside our control. If we are unable to meet the estimated delivery date for any reason, we will aim to contact you with a revised estimated delivery date.
6.3 From the date of notification that your order has been dispatched, you own the responsibility to track and keep up to date with the status of your order using the tracking information we will provide. You own the item once we have received full payment of all sums due in respect of the items including all applicable delivery charges and delivery will be completed when your order is delivered to the address provided by you.
7. PRICE AND PAYMENT
7.1 The price of any item will be as quoted by us or on our website from time to time, except in cases of obvious error. Where applicable, these prices include tax at the applicable current applicable rate and standard delivery costs. Prices for items listed on our website may be liable to change at any time without prior notice, but such changes will not affect any order which we have confirmed with a Dispatch Confirmation. If the tax rate changes between the date of your order and the date of delivery, we will adjust the tax you pay, unless you have already paid for the item(s) in full before the change in tax takes effect.
7.2 Our site contains a number of items and it is always possible that despite our best efforts, some of the items listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that where an item’s correct price is less than our stated price, we will charge the lower amount when dispatching the item to you. If an item’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you to inform you of this error and give you the option of continuing to purchase the item at the correct price or cancelling your order, or reject your order and notify you of such rejection.
7.3 We are under no obligation to provide an item to you at the incorrect (lower) price, even after we have sent you a dispatch notification; if the pricing error is obvious and unmistakeable could have reasonably been recognised by you as a mispricing.
7.4 Payment for all items must be made using either a debit or credit card.
8. ORDER CANCELLATION AND REFUNDS POLICY
8.1 As a consumer, if you change your mind about your purchase or for any other reason you decide you do not want to keep an item after receipt, you may:
- Cancel your order within 24 hours. In this case, you will receive a full refund of the price paid for the items.
- For orders already shipped and delivered, you may cancel and request for a refund within five (5) working days of receiving item. Return request sent after 5 working days from receipt of item, will not be acknowledged.
8.2 To cancel an order, you must inform us in writing (including email). You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email, you will receive an automated email acknowledgment. Your cancellation is effective from the date you receive the email acknowledgment. Please contact us as soon as possible if you do not receive an acknowledgment email within 24 hours.
8.3 If you change your mind following purchase of one of our custom-made items, you can cancel within 24 hours. Cancellation request received after 24 hours will be accepted only if order has not been processed.
8.4 Return/refund request for custom-made orders received within 5 working days of receiving item will not be acknowledged, as all our custom-made orders are not returnable or refundable, cannot be altered or changed. So, it is imperative that following purchase, you send us accurate parameters and measurements to ensure you get the best fit.
8.5 Following cancellation and request for a refund of ready-made items, you must also return item(s) to us immediately, in the same condition in which you received them. You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
8.6 Because you have requested a return of your ready-made order within five working days and provided the item returned is in the same condition sent, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day you have given notice of your cancellation. In this case, we will refund the price of the item in full, excluding any delivery charges paid by you.
8.7 Within a reasonable period and for any other reason (if for example, you claim that the item is damaged), we will examine the returned item to substantiate your claim and will notify you of any accepted return and refund via e-mail within a reasonable period of time. Items returned by you because of an accepted defect will be refunded in full, excluding delivery charges paid by you but including any reasonable costs incurred by you in returning the item(s) to us. Alternatively, if requested by you, then we may at our discretion provide a replacement item instead of a refund, within a reasonable period of time.
8.8 As in clause (9.7)above, if after proper inspection, and we ascertain that the damage you claim is not of our doing but caused by you as the consumer, we will notify you of this and in which case send back the item(s) to you.
8.9 We will usually refund you using the same method originally used by you to pay for your Products.
9. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure, or delay in performance of any of our obligations to provide items that is caused by events outside our reasonable control, such as courier service delays on items delivery or any damages to items caused by these services.
10. OUR RIGHT TO VARY THE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time. Any such changes will be published on our website. Before placing an order, please check these terms and conditions to ensure you understand the terms which will apply to your order. Additionally, ENAGANCIO at any time, have the right to terminate these Terms and Conditions (and your use of the Website) immediately and without notice to you.
Access to the materials on our website may not be legal by certain persons or in certain countries. If you access the website, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
These terms and conditions constitute the entire agreement between you and us. Any clause in these terms and conditions that is found to be invalid or unenforceable shall be deemed deleted and the remainder of these terms and conditions shall not be affected by that deletion. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Nothing in these terms and conditions shall confer on any third party any benefit or the right to enforce any provision of these terms and conditions.