Where are you based?
ENAGANCIO as a brand shuttles between the US and Nigeria. Most of our orders are fulfilled from our operations hub in the US and Nigeria.
What sort of materials do you use for the Clothing?
All our fabrics are 100% cotton and lined with silk.
How do you order on the website?
- Browse the different categories on the site to make sure you purchase the right items.
- Once you’ve found an item you wish to purchase select your size and click “Add to Cart”. Always make sure that you check our size guide before making a final decision for ready-to-wear items. For our custom-made items, we require your measurements after you have placed your order.
- The selected item will then be added to your shopping cart and you can then proceed to checkout to make payment.
How do I take my measurements?
We will provide you with parameters required to make your custom-made order. This should give you a guide on the measurements we require. If you are unsure or unable to provide us with your measurements, you can always use our size guide for reference. If you send us measurements, we recommend and advise that parameters you send should be your exact measurements to ensure your order fits right.
Why do I need to open an account?
Creating an account provides ease with your shopping experience on our website as well as gives you the option to keep track of all your order(s) each time you log into your account.
Is it safe to order online?
Our site meets the standards in terms of security and encryption. When you enter your details such as name, address and credit card number, this information is sent to us using Secure Sockets Layer (SSL) that encrypts the data. Your details are safe with us and will not be shared with third parties. Please refer to our Terms and Conditions for more information.
What Payment Methods do you Accept?
We do accept Switch/Maestro, Visa, Visa Electron, MasterCard and PayPal.
I don’t have a PayPal account; can I still order?
Yes, you can. You can either enter your card details directly on the site to order, or if PayPal is your preferred method of payment, when you click on the PayPal option, this will give you the choice to pay by all major debit/credit cards without needing to create a PayPal account or to login and pay from your PayPal account if you have one.
What if my card is declined?
If for any reason your payment doesn’t go through and your card is declined, we advise that you get in contact with your bank or card issuer.
Can I Cancel my Order?
If you change your mind, please contact us via email as soon as possible, preferably within 24 hours. Please note that, we are unable to cancel or amend orders that have already been processed.
Why has my order been cancelled?
An order could be refunded if the item(s) you’ve ordered is (are) no longer available or has (have) gone out of stock. Please contact out team via email ASAP if additional information is needed.
Why is my order on hold?
When placing an order with us, please ensure your billing name and address are exactly as shown on your card. Please also ensure that your contact details are filled in accurately so we can contact you if necessary. Your order may be placed on hold if this details/information provided are incorrect or doesn’t match.
Where do we ship?
We ship worldwide. Cost and delivery time will vary depending on your location. Please visit our delivery page for more information.
What if the item I want is out of stock?
We do restock certain styles depending on their popularity and material availability. To be notified when an item is restocked please select the relevant style and size then click on the “Notify Me When in Stock” link or join our newsletter to be notified when items are back in stock. For more information on a specific style please contact us via email and we’ll respond usually within 24-48 hours.
When will my order be processed?
All our ready-to-wear items are processed and shipped within 3-4 working days. Our custom-made items are processed and dispatched within 1-2 weeks. If for any reason there’s an issue or delay with your order, we’ll notify you ASAP.
What if I need my item sooner than the stipulated processing times?
If you need your order sooner than the processing times we have advised, you can request for a fast track service. This means that for ready-to-wear items, your order can be dispatched within 1-3 working days, and for custom-made items, this will be processed and dispatched within 3-5 working days. The fast track option comes with an extra shipping charge. For prices and costing, please email us as this option is not available at the point of shopping.
Can I change my delivery address after placing my order?
Yes, you can. However, you will need to contact us within 48 hours especially if you have ordered a ready-to-wear item; as once orders are processed, it may not be possible to revise the shipping address.
How do I use a promo or voucher Code?
On the “Checkout” page, enter your code into the “Coupon Code” box and click APPLY. This should then apply the discount.
Do you offer a pre-order service?
Yes, we do. For some of our popular high in demand items, the pre-order service is available. Simply add this item to your cart as you’ll do for any normal order, complete the payment, we’ll then send you a confirmation email and will ship your order once the stock becomes available. We’ll also keep you updated on the progress of your order and the dispatch date. Please note that the payment will be taken at time of purchase.
Why have your prices changed?
As a brand, we continuously work to improve the quality of products we sell to you our customers. This therefore means that occasionally, production cost and resources used increases. As such, these prompts a review of our products, and prices are hence revised to that effect.
I am unhappy with the item I received
As our aim is to provide you with excellent service and ensure you are satisfied with your order, if you are however unhappy with your item, please contact us via email and we will work with you to come to a resolution. However, please note that refunds, returns and exchanges is not available for custom-made orders. For more information, please refer to our terms and conditions.
My order doesn’t fit me
If you purchased a ready-to-wear item, you can exchange this for another size. For us to do this, you will have to send back the item to us in the original packaging and same condition sent to you. on receipt of your returned item, we will send out a new item to you. For custom-made orders, we are not able to receive returns or exchanges; as sales on these items are final. Please see our Terms and Conditions for more information.
I haven’t received my order
Once orders have been shipped, it is now in the hands of the courier service and out of our control. If you haven’t received your order, we will first advise that you check the tracking information we provided you to see the status of your order as updated by the courier service. If your order still hasn’t arrived, we recommend contacting the courier service for an update as well as email us.